FAQ

GENERAL FAQ

Q: Who is Battledore?

A: Battledore is a Registered Company in Singapore (ACRA No.: 53165834A) since 2009; please click here for more info

Q: Wondering why the price is cheaper than others?

A: We do not own a physical shop as we are focusing on online shop. This is why our prices are much lower compared to other shops in Singapore because we don’t have to pay rental cost etc.

Q: How about the Product Quality?

A: Our products are 100% genuine, brand new, and ‘QC passed’ guaranteed.

LOCAL CUSTOMERS – FAQ

Q: How do I place an order? (most frequent question)

A: Simply sms/call to : 9692 7110 (24/7) to confirm the item you’d like to purchase. We will follow up with you for the string tension and colour as soon as possible.

Q: When can I collect my order? (most frequent question)

A: Give us one working day (exclude weekends and Public Holidays) to prepare your order, and we will notify you as soon as the goods ready.

Q: Where do I collect my order? (most frequent question)

A: At blk 251 Compassvale Street, S 540251 or click here

Q: Can I view the items before buying?

A: Yes, as long as you have selected models in your mind. Please call us to arrange the timing. Place would be at our address. Please refer to Company Info section.

Q: Can I return the goods I have purchased?

A: We are sorry, you cannot return or exchange once you have purchased the goods.

Q: Can I ask for a suggestion or recommendation from Battledore?

A: Certainly. Please feel free to email us at battledore.sg@gmail.com anytime. We will try our best to answer your questions and give an objective recommendation.

INTERNATIONAL CUSTOMERS – FAQ

Q: Do you sell your products to other country than Singapore?

A: Yes, we do. Please email our sales team: battledore.sg@gmail.com to confirm your order, by providing below information for shipping purposes:

1. your order (tension of string – in lbs),  2. full name,  3. full address, 4. phone number

We will be using SPEEDPOST (Airparcel) by Singapore Post as our courier.

Q: How much do I need to pay for the shipping service?

A: Please check out here to see the estimated cost and delivery time, and an additional SGD$3.00 for the packaging (bubble wrapped). Payment to be made via PayPal only.

For your reference, the weight estimation as follows:

- 1 racket + canvas bag + grip (with packaging) = 0.5 kg

- 1 racket + AP901 or big racket bag + grip (with packaging) = 1 ~ 1.5 kg

Any other questions, please feel free to email battledore.sg@gmail.com

Thank you!

Think Badminton, Think Battledore….